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HMLR changes in eAP1 procedures

Changes in procedure

Most of our services will continue as normal. In response to questions raised by our customers as a result of COVID-19, we will continue to review our practice, policy and procedures regularly and as a response:

• we will extend all current cancellation dates until 1 June 2020 and will not be issuing any warnings of cancellation in the interim; and
• we will also aim to grant any request to either extend a notice period, or allow a further period for making an objection, for any reason related to COVID-19. There are some exceptions where we will not be able to grant an extension which can be found in our news story.

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